Imessage not working

GayaK — Wed, 30 Jul 2025 04:32:48 GMT

Hello, I ported in a number from Rogers, all is working but Imessage and FaceTime still not woking,

every thing else is working.

Re: Imessage not working

softech — Tue, 29 Jul 2025 12:40:54 GMT

@GayaK are you getting incoming calls?

First try Reboot and Reset Network Settings and test again

If that does not help, try re-register iMessage. Goto Settings and remove the phone number there. Reboot phone. Them go back to Settings and enter the phone number back manually. This will trigger iMessage re-registration

Re: Imessage not working

Cpt_Captcha — Wed, 30 Jul 2025 00:43:57 GMT

Hi @GayaK, after a port, iMessage/FaceTime can stay tied to the old carrier profile until they re‑register with Apple. Do these in order:

1) Confirm the line is fully working

Make sure you can send & receive regular SMS and receive calls on the ported number.
If SMS in/out isn’t solid yet, iMessage activation won’t work—give the port a bit more time or ask a CS_Agent to refresh provisioning.

2) Turn iMessage/FaceTime off everywhere tied to that number

On the iPhone: Settings ▸ Messages ▸ iMessage = OFF; Settings ▸ FaceTime ▸ OFF.
If you ever used that number on another Apple device (old iPhone, iPad, Mac), turn iMessage/FaceTime OFF there too.
If you no longer have the old device, use Apple’s tool to deregister the number: search “Apple Deregister iMessage” and submit the phone number to remove the old binding.
https://selfsolve.apple.com/deregister-imessage/

3) Correct the phone number on the device

Settings ▸ Phone ▸ My Number → make sure it shows the ported number exactly (10‑digit local format). If it shows the old Rogers number, edit it.
Settings ▸ General ▸ Date & Time ▸ Set Automatically = ON.
Settings ▸ General ▸ About → apply Carrier Settings Update if offered. Then restart the iPhone.

4) Re‑activate iMessage/FaceTime (this sends Apple an SMS)

Connect to Wi‑Fi or cellular data.
Settings ▸ Messages ▸ iMessage = ON → wait; you’ll see “Waiting for activation…”
Settings ▸ Messages ▸ Send & Receive → tap your Apple ID ▸ Sign Out, then Sign In again. Ensure your phone number becomes checked under “You can be reached by iMessage at”.
Settings ▸ FaceTime → turn ON and ensure the number appears and is checked.

Activation can take a few minutes (Apple uses a silent SMS behind the scenes). It can take up to 24 hours, but it’s usually quick once Step 2–3 are done.

5) Dual‑SIM/eSIM check (if applicable)

Settings ▸ Messages ▸ Send & Receive ▸ Line → select the Public Mobile line.
Settings ▸ Cellular ▸ Default Voice Line and Cellular Data → ensure the PM line is selected (at least temporarily during activation).

6) Clean up old threads

Delete old blue‑bubble threads with key contacts and start new threads after activation so they pick up the new number/registration.

If it still won’t activate after these steps + a few hours, I'm here to provide further troubleshooting steps for you!

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Imessage not working

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