topic Re: Site won't allow me to login/March Maintenance in Get Support

Site won't allow me to login/March Maintenance

esstea — Mon, 28 Jul 2025 04:42:46 GMT

I'm trying to get into my account, have passed the 2FA, etc but I can't see my account overview or access anything to my account because it's undergoing maintenance for March??? It's end of July now.

Re: Site won't allow me to login/March Maintenance

computergeek541 — Mon, 28 Jul 2025 05:26:32 GMT

@esstea wrote:
I'm trying to get into my account, have passed the 2FA, etc but I can't see my account overview or access anything to my account because it's undergoing maintenance for March??? It's end of July now.

Ignore the incorrect dates in the picture. The error message is only intended as a generic message and the dates were never correctly updated. As you've already discovered, the self serve systems are down. This is quite common late at night. When the systems are down, the only thing that can be done is to try again later. Some account management services might be available by dialing 611 from your phone, but there are times that both that and the self serve account system are down at the same time.

Re: Site won't allow me to login/March Maintenance

Ivy-m — Mon, 28 Jul 2025 05:32:56 GMT

Thank you! I'm having the same problem so I hope tomorrow morning I can access my account.

Re: Site won't allow me to login/March Maintenance

BKNS27 — Mon, 28 Jul 2025 08:34:42 GMT

@esstea @Ivy-m

The PM app and website is now back online. Just logged into my account without the Maintenance notice.

Re: Site won't allow me to login/March Maintenance

computergeek541 — Tue, 29 Jul 2025 05:14:09 GMT