topic Re: Subscription on hold in Get Support

Subscription on hold

Paulv999999 — Tue, 29 Jul 2025 05:07:10 GMT

hi so my account says my subscription is on hold even though I have auto pay and the money came out last month however it’s telling me that if I don’t renew in the next 90 days, I will lose my phone number obviously I don’t want that to happen, but my subscription is not on hold. Why is it saying that?

edited by computergeek541: changed category label as this discussion is unrelated to rewards

Re: Subscription on hold

hTideGnow — Tue, 29 Jul 2025 02:23:57 GMT

hi @Paulv999999

do you have service now?

if you have service , then it could be just a browser cache problem. Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

Re: Subscription on hold

BenMaverick — Tue, 29 Jul 2025 02:37:23 GMT

If it just topped up today, It most likely just hasn't refreshed. I would restart your phone and see if that helps it refresh, If it hasn't disappeared by tomorrow, Submit a ticket just in case.

Re: Subscription on hold

hairbag1 — Tue, 29 Jul 2025 03:05:27 GMT

@Paulv999999

if your account is set to renew tonight, it'll show your account as Suspended until renewal process is successful...you should have clear sailing after tomorrow morning.