topic Re: Credit card # needs modfication! in Get Support

Credit card # needs modfication!

Donvtrfw1 — Mon, 28 Jul 2025 21:17:23 GMT

It's been a full year that my card expired and I have to buy pre payed cards at the store to keep my service alive!!!

There is no way to modify my card # and I can't get any help! Is there any real human working for Public mobile or is it only a computer that runs that place???

My account is suspended again and I'm about to leave for any other cellular "service" provider!

Re: Credit card # needs modfication!

hTideGnow — Mon, 28 Jul 2025 21:19:21 GMT

hi @Donvtrfw1

do you just don't know where to update credit card or you know where but got error updating?

this is where you can update the card:
https://myaccount.publicmobile.ca/en/account/payment/manage-card

Re: Credit card # needs modfication!

Donvtrfw1 — Mon, 28 Jul 2025 21:20:38 GMT

My account is stuck in the new activation page, I can't get anywhere else..

Re: Credit card # needs modfication!

hTideGnow — Mon, 28 Jul 2025 21:21:50 GMT

hi @Donvtrfw1

oh, that is just you cannot login My Account. Yes, PM updated the login system and probably you were setup probably on the system

But PM support can help to resolve this quickly. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Credit card # needs modfication!

Donvtrfw1 — Mon, 28 Jul 2025 21:24:09 GMT

I do log in, but the only options are continue the set up of a new account or back to log in which brings me back to the same place!!

Re: Credit card # needs modfication!

hTideGnow — Mon, 28 Jul 2025 21:25:07 GMT

hi @Donvtrfw1

no, what you got is not the correct login. You have not logged into the My Account yet.

Please message support so they can help

Re: Credit card # needs modfication!

cellphoneuser1 — Tue, 29 Jul 2025 01:03:02 GMT

@Donvtrfw1 wrote:
It's been a full year that my card expired and I have to buy pre payed cards at the store to keep my service alive!!!
There is no way to modify my card # and I can't get any help! Is there any real human working for Public mobile or is it only a computer that runs that place???
My account is suspended again and I'm about to leave for any other cellular "service" provider!

Until you can get help from Public Mobile, you can buy a Public Mobile voucher from some convenenience stores to unsuspend your plan.

Re: Credit card # needs modfication!

Donvtrfw1 — Wed, 30 Jul 2025 21:56:55 GMT

Van you send me the link to the right log in to my account?

I am on the Public Mobile app. So I thought that was it but you get me doubting!!