eSIM installation

Sandra1955 — Mon, 28 Jul 2025 19:09:02 GMT

I need assistance as the eSIM installation has failed 3 times.

Re: eSIM installation

hTideGnow — Mon, 28 Jul 2025 19:12:08 GMT

hi @Sandra1955

the esim might have be installed and just not configured properly

you might first make sure the old carrier sim is removed or disabled if it is an esim

And Go to Settings-> Cellular or sim manager and make sure the Public Mobile esim is there and enabled (or Turn on this line option is enabled) and set as Primary. Then Reset Network Settings.

In case you don't see a Publc Mobile esim there, check the Welcome email from PM and there is a QR code to scan and install the esim

If you still need further help, ask support agent . You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Re: eSIM installation in Get Support

eSIM installation

Re: eSIM installation