Points

Alzoubi — Mon, 28 Jul 2025 19:00:26 GMT

I want to use my points to pay my bill but it went to 1 GB for 15 days and I have sufficient GB SO How can I cancel to pay my bill only

Re: Points

hTideGnow — Mon, 28 Jul 2025 19:13:44 GMT

are you talking about the data for US roaming for Canadian? the 1GB for 15 days is only for US roaming

anyway, if you need to cancel the original points redemption, ask PM support agent to help

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage