topic Coverage status in Get Support

Coverage status

E22 — Mon, 28 Jul 2025 18:32:56 GMT

Hi,

I can't see my coverage status or my existing plan on my account. I don't want to change my plan. I suppost to have a long distance in my existing plan as per as I know when I purchased the plan but I tried to use it but it is not allowing me and asking me to buy a minute.

Please help me with this issue. Thank you.

Elma

Re: Coverage status

hTideGnow — Mon, 28 Jul 2025 18:35:25 GMT

HI @E22

where do you want to call?

login to My Account and click "Usage Breakdown" on the front page under the usage odometer and it will show you where you can call. You should see something like this:

Re: Coverage status

slusagm — Mon, 28 Jul 2025 18:37:42 GMT

it can only call selected countries, like China, Hong Kong, India, Pakistan, Philippines, Taiwan, and the United Kingdom. Are you trying to call those?

try reboot the phone. or ask PM to check.

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Coverage status

E22 — Mon, 28 Jul 2025 19:13:30 GMT

Hi,

I can't see usage breakdown. It says resume activation and I don't want to change my plan. I wanted also to buy a minutes to call to use but is not allowing me on my account. something is wrong. Can you help to solve the issue.

Re: Coverage status

hTideGnow — Mon, 28 Jul 2025 19:15:49 GMT

hi @E22

for some reason, you cannot even able to login. You will need PM support agent to help the My Account login first, but you can also ask them about the calling minutes

Please submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Coverage status

E22 — Mon, 28 Jul 2025 19:23:41 GMT

Ican't open the link you sent me CS-agent

Re: Coverage status

E22 — Mon, 28 Jul 2025 19:24:40 GMT

I mean I can't open the link to submit ticket the link you sent me.

Re: Coverage status

hTideGnow — Mon, 28 Jul 2025 19:24:48 GMT

hi @E22

this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

post us the error you got

or try accessing it on another browser. But when you try on another browser, click on it after you login the Community