topic Re: terrible connectivity in Get Support

terrible connectivity

Lf4 — Tue, 29 Jul 2025 05:53:32 GMT

My phone used to work great from my house but now i can hardly get service. Only one bar shows and when it does connect the call often gets disconnected. when in other towns I get all bars showing up so its' no the phone. How do i fix this

edited by computergeek541: changed category label as this thread is unrelated to discussion about the Community website

Re: terrible connectivity

hTideGnow — Mon, 28 Jul 2025 16:47:27 GMT

hi @Lf4

what phone do you have?

Telus is refarming all of their 850 to 10 MHz LTE B5 in their markets, mainly BC, AB, Windsor, Ottawa, GTA area Montreal, Quebec City. Bell has not done this, so it won't affect area that has Bell networks which Telus/PM use

So, if your phone has only 850 Band 5 on the phone but lacks 1900 Mhz, if your phone were bought from another country, or an imported model, then you might be impacted with no 3G voice service at all
On the other hand, if the phone has 1900 Mhz, or it is a Canadian/US model, it likely won't be impacted as much but the voice calls quality might still degraded
https://www.publicmobile.ca/en/get-help/articles/850-turndown

Re: terrible connectivity

ORNGNBLK — Mon, 28 Jul 2025 16:49:08 GMT

@Lf4 you can try this: open ticket using the orange chat bubble on the bottom right of the screen. Have a customer service agent reset your network form the back end. It seems to have worked for a number of users in the past. Hope this helps