topic Re: Call forwarding stuck on Fongo in Get Support

Call forwarding stuck on Fongo

Glad — Tue, 29 Jul 2025 05:54:21 GMT

Ok I click login in the chat to contact someone it doesn't log me in.

I was traveling I selected call forwarding from settings I have disabled it and logout of Fongo. I still don't get calls, all my voice mail going to Fongo number! I've lost on medical appointments no one to talk to here in chat!
Also everytime I sign in I click "THIS IS A TRUSTED DEVICE" and it still asks me to enter code from phone number Every time.
So 3 issues with public mobile. I'll be leaving.

Re: Call forwarding stuck on Fongo

hTideGnow — Mon, 28 Jul 2025 15:57:29 GMT

hi @Glad

are you back in Canada? on your phone, try dial ##004# to remove all forwarding

Re: Call forwarding stuck on Fongo

slusagm — Mon, 28 Jul 2025 16:02:55 GMT

I can open chatbot ticket without problem

But since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Call forwarding stuck on Fongo

Glad — Mon, 28 Jul 2025 16:24:36 GMT

It's saying "connection problem or invalid MMI"

Re: Call forwarding stuck on Fongo

hTideGnow — Mon, 28 Jul 2025 16:27:09 GMT

hi @Glad

did you use overseas sim card or travel esim when you were travelling? Make sure you removed the overseas sim card and disable the travel esim. It sounds like you might still have the other sim/esim there