topic Re: Payment not processing in Get Support

Payment not processing

Noah-345 — Mon, 28 Jul 2025 11:19:13 GMT

I’ve tried several cards to make a payment and they all say can’t be processed. What am I doing wrong?

Re: Payment not processing

softech — Mon, 28 Jul 2025 12:36:11 GMT

Wait 24 hours and try again using browser with incognito mode

If it still fails or if you need to pay urgently, then buy vouchers from SDM/711/Shell and load the voucher using My Account or *611.

Re: Payment not processing

Dunkman — Mon, 28 Jul 2025 14:19:33 GMT

@Noah-345

You can also try with PM app (with locator on). If via website, you can also try a different web browser, clear cache or incognito mode. Or try a different credit card (if available).

Here is some more information:

Log out of your account and relog in before updating your card
If you attempted to update the same card multiple times please try again tomorrow or today with a different card as there is a daily limit on update attempts for security purposes.
Make sure that your credit card postal code matches your phone number's area code
As always, please be sure that you are inputting the correct card details

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Issues-Updating-Credit-Cards/t...