topic Re: New subscriber in Get Support

New subscriber

Margita — Mon, 28 Jul 2025 11:05:25 GMT

Has been more than 5 hours since I subscribed but I can't send or receive texts

Re: New subscriber

ORNGNBLK — Mon, 28 Jul 2025 12:06:40 GMT

@Margita What phone are you using? Have you removed your old physical sim and replaced with PM sim? If eSIM, make sure the PM sim is set to primary. Do phone calls work?

Re: New subscriber

softech — Mon, 28 Jul 2025 12:40:38 GMT

@Margita can you make and receive calls? Does mobile data work?

If text is the only thing with problem, make sure you removed the old provider sim card or disable the old provider eSIM, then reboot phone and Reset Network Settings

If you have an iPhone, update the carrier profile

If you have an Android, uninstall Google Message (it might just uninstall the updates and return it back to the original version it came with the phone), reboot and reinstall/update Google Message

Re: New subscriber

CSA_PM — Mon, 28 Jul 2025 13:47:09 GMT

Hello @ Margita,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage