topic Re: cant activate in Get Support

cant activate

JonnyPuff — Sun, 27 Jul 2025 21:35:58 GMT

i have everything done, and set up with them. i did a number transfer. but the very last part of the proccess is asking for a code being sent to that number i cant use

Re: cant activate

Dunkman — Sun, 27 Jul 2025 21:39:59 GMT

@JonnyPuff

Did you download the PM app to finish off the activation? If you start activation on website, you will need to finish off activation by downloading the app.

Re: cant activate

JonnyPuff — Sun, 27 Jul 2025 21:45:42 GMT

I did, im stuck on the last bit where of activation, But the network cant text me and i cant go back to change anything

Re: cant activate

slusagm — Sun, 27 Jul 2025 22:05:53 GMT

You need PM ro help

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

Re: cant activate

JonnyPuff — Sun, 27 Jul 2025 23:24:37 GMT

I think I got it. What happened I got to the point where I paid and data and outgoing calls were working I guess but, full activation I couldn't get the code, I number ported and it switched to public mobiles network. I went into network and switched it to my other sim account and got 10000 verifications. Now for full use I guess I wait a little longer. Just don't delete the old SIM until it's fully done. Also check if it switched it's sending it to the right number but wrong sim.

Re: cant activate

JonnyPuff — Sun, 27 Jul 2025 23:25:12 GMT

No charge should happen until it's fully finished, main complaint

Re: cant activate

hairbag1 — Mon, 28 Jul 2025 01:53:13 GMT

@JonnyPuff wrote:
No charge should happen until it's fully finished, main complaint

You 30 days of Public Mobile service won't start until you've successfully activated your new account.