Issue with transfer

MoNabeel — Sun, 27 Jul 2025 23:05:49 GMT

Transferred to Public Mobile yesterday. SMS received and I responded instantly. Now I cannot receive any calls or SMS - I can only make outbound calls and have cellular data.

Call the support and they advised me to reach out to my old provider to do a manual approval since they validated that my sms response was not approved and they even attempted to send it again but I did not receive any. I did reach out to my provider but they had a system issue and apparently the transfer request is cancelled. Now they referred me back to Public Mobile to re-initiate the transfer but I am unable to call Public Mobile as I was prompted that there are no transfer request on my number and cannot pass the IVR since it requires a verification code to be received to my phone number in question and only then I can get in touch with a support agent.

Re: Issue with transfer

softech — Sun, 27 Jul 2025 21:23:34 GMT

@MoNabeel who was the old carrier?

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

topic Re: Issue with transfer in Get Support

Issue with transfer

Re: Issue with transfer