topic Re: SIM code tries exceeded in Get Support

SIM code tries exceeded

LesF — Sun, 27 Jul 2025 18:09:13 GMT

My wife exceeded the amount of attempts allowed for her SIM card. She cannot log into the support portal from her phone.

What other options does she have in order to get a PUK code?

Re: SIM code tries exceeded

softech — Sun, 27 Jul 2025 18:27:11 GMT

@LesF usually she can wait and try request code again. Wait 15 mins

Or simply ask her to login the Community and message support directly using this link https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: SIM code tries exceeded

LesF — Sun, 27 Jul 2025 18:52:39 GMT

Thanks for messaging us both. much appreciated.
I will contact them.

Re: SIM code tries exceeded

LesF — Sun, 27 Jul 2025 19:00:52 GMT

Public mobile support is telling me that I need to get the PUK code from the phone manufacturer. 😳

Re: SIM code tries exceeded

softech — Sun, 27 Jul 2025 19:03:14 GMT

@LesF

What brand is the phone and What was the exact error?

If it is a Samsung and if the message is "SIM network PIN blocked. Enter SIM network PUK." ,
call Samsung 1-800-726-7864 for a master unlock code.
The only info you will need to provide is the IMEI and where the phone was purchased

If the message is "SIM network unlock PIN" or "SIM ME lock code NP" or "SIM not Supported" or on an iPhone's About->Carrier Lock showing "SIM locked"
You have to ask the carrier where you got the phone from for the carrier help unlocking it.
(Sorry, for this particular issue, PM support would not be able to help)

Re: SIM code tries exceeded

LesF — Sun, 27 Jul 2025 19:41:11 GMT

It’s an iPhone purchased directly from Apple.

Re: SIM code tries exceeded

Chalupa_Batman — Sun, 27 Jul 2025 22:35:01 GMT

@LesF wrote:
It’s an iPhone purchased directly from Apple.

As far as I know, iPhones don't require "PUK" codes. Public Mobile should be offering you a PUK code for your locked SIM. Does the screen look like this?

Re: SIM code tries exceeded

LesF — Mon, 28 Jul 2025 00:33:33 GMT

Yup.
they have given me 2 codes. Neither worked. They’ve given me a 3rd - which I have yet to test.

Re: SIM code tries exceeded

Chalupa_Batman — Mon, 28 Jul 2025 00:39:27 GMT

@LesF wrote:
Yup.
they have given me 2 codes. Neither worked. They’ve given me a 3rd - which I have yet to test.

If the third code doesn't work, the only other option I can think of is to get a new SIM card. Then get Public Mobile to reimburse you for it.

https://www.publicmobile.ca/en/bc/pick-up-SIM - Find a local store in your area.

Amazon - Here you can get it cheaper and maybe a few days wait $4.99

Or find a Mobile Klinik near you. https://mobileklinik.ca/stores/