topic Re: Can’t send or receive SMS in Get Support

Can’t send or receive SMS

MelanieRock — Sun, 27 Jul 2025 18:15:48 GMT

Recently switched to Public Mobile and calls are working fine but haven’t been able to send or receive SMS from my number for a week and half.

Ive followed all of the troubleshooting advice and nothing is working (reset network settings, etc).

I tried opening a ticket but haven’t heard back - very frustrating! Please help!

Re: Can’t send or receive SMS

softech — Sun, 27 Jul 2025 18:32:40 GMT

@MelanieRock

Android or iPhone?

If Android, best uninstall the Google Message app ( it will actually reverse back to the original version that came with it instead of full uninstall), then reboot and reinstall/update Google Message to the latest version and test. If you are not currently using Google Message, simple install it and set it as default message app

If you are using iPhone, or using Android but above steps didnt work, ask PM to re-provision the account.

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Can’t send or receive SMS

MelanieRock — Sun, 27 Jul 2025 18:34:43 GMT

Thanks for the quick reply I’ve sent a PM to an agent as my ticket has gone I responded to.

Re: Can’t send or receive SMS

CSA_PM — Mon, 28 Jul 2025 12:04:33 GMT

Thanks for the escalation! The customer has already been in contact with an agent.

Re: Can’t send or receive SMS

computergeek541 — Tue, 05 Aug 2025 03:40:24 GMT