topic Re: activating Esim without an app in Get Support

activating Esim without an app

nazem — Mon, 25 Nov 2024 19:46:31 GMT

I just bought a monthly plan- my Apple ID though is still UK-based as I just moved back and can not change country/region until my subscriptions expire so I was unable to download the Public Mobile App on the app store as it is not available on the UK store. I then used my wife's Canadian phone to download the app and signed in with my credentials to finalise the installation of the Esim however after the first step of activating the line I was prompted with a message asking if I would like to allow public mobile app to extract the phone details so it can activate the esim on it- since that was my wife's phone i refused the request and now I am stuck unable even to access my account as it is now sending an otp to my phone line (since it has been activated) to which i have no access to

Re: activating Esim without an app

Phil_Adelphus — Mon, 25 Nov 2024 19:13:46 GMT

@nazem Did you receive a welcome message from Public Mobile? It should include a QR code for installing the esim.

Re: activating Esim without an app

Handy1 — Mon, 25 Nov 2024 19:15:06 GMT

@nazem You need the app to activate eSIM or physical sim . Might be easier to get physical SIM card from Telus / Koodo store and get support to sim swap the number . But if you. An ask support if the can send you eSIM QR code to your email and download it from there instead

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: activating Esim without an app

hTideGnow — Mon, 25 Nov 2024 19:16:40 GMT

hi @nazem

you can ask a friend to help to download the app and complete the subscription for you. But whoever helps you has to be very careful and not let the app to install the esim. The person has to denies the app to install and stop in time

or you can ask support agent to help.

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: activating Esim without an app

nazem — Mon, 25 Nov 2024 19:20:57 GMT

Thank you for your suggestion- i am going to head to a Telus store nearby. Fingers crossed

Re: activating Esim without an app

RebC — Sun, 27 Jul 2025 01:15:11 GMT

My welcome message does not have a QR code for the esim, only a link to downloading the app...which I can not download because I have a EU app store...any work around?

Re: activating Esim without an app

computergeek541 — Sun, 27 Jul 2025 05:57:17 GMT

self solution removed