topic Re: Locked out, need PUK to unlock current PM SIN in Get Support

Locked out, need PUK to unlock current PM SIN

AnnaBan1 — Sat, 26 Jul 2025 23:16:28 GMT

I locked myself out of my service by accidentally locking my SIN. Now I require a PUK code to resume Service. The chatbot says to submit a request on this forum and that he PUK will be emailed to me, but I keep getting taken in a chatbot loop of doom! Please help!

Re: Locked out, need PUK to unlock current PM SIN

softech — Sat, 26 Jul 2025 23:36:20 GMT

@AnnaBan1 PM CS agent can provide PUK is it is Sim card locked

If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM Card, SIM cannot be accessed" or on an iPhone's status bar showing "Locked SIM"
open message support here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
or use this direct link to open Chatbot ticket: https://urlshortner.tiia.ai/xYpc_I
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there.

Re: Locked out, need PUK to unlock current PM SIN

AnnaBan1 — Sat, 26 Jul 2025 23:41:02 GMT

Thank you! I have done this no will wait to get my message returned. Appreciate your help