topic Re: I’m having issues transferring number in Get Support

I’m having issues transferring number

Singh981 — Sat, 26 Jul 2025 20:53:52 GMT

The error says

”Invalid Phone Number”. Please enter valid Canadian phone number…..

I have been transferred to public mobile and disconnected from previous provider.

seems like a stuck situation

what are the next steps to activate the eSIM on my phone?

Re: I’m having issues transferring number

softech — Sat, 26 Jul 2025 20:34:50 GMT

@Singh981

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: I’m having issues transferring number

Singh981 — Sat, 26 Jul 2025 22:01:50 GMT

I tried calling on the numbers. Those are Telus customer reps and have no access to public mobile. They basically asked me to post on the public mobile website

Re: I’m having issues transferring number

Dunkman — Sat, 26 Jul 2025 22:28:04 GMT

@Singh981 wrote:
I tried calling on the numbers. Those are Telus customer reps and have no access to public mobile. They basically asked me to post on the public mobile website

@Singh981

Then you will need to send a private message to customer service agent. It will take 1-2 hours for CSA to respond.

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437