topic Re: Can't access data on my phone in Get Support

Can't access data on my phone

Rita257 — Sat, 26 Jul 2025 16:16:24 GMT

I just activated my new sim earlier today.

I can't access data on my phone. I've created a new access point but still can't access data.

Ive attached a screenshot of my apn settings

Re: Can't access data on my phone

Handy1 — Sat, 26 Jul 2025 16:19:34 GMT

@Rita257

APN settings

Name: Public Mobile
APN: sp.mb.com
MMSC proxy: mmscproxy.mobility.ca
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS port: 8799
MCC: 302
MNC: 220

Re: Can't access data on my phone

Chalupa_Batman — Sat, 26 Jul 2025 16:40:57 GMT

@Rita257 wrote:
I just activated my new sim earlier today.
I can't access data on my phone. I've created a new access point but still can't access data.
Ive attached a screenshot of my apn settings

The one peice of information you left out is what phone are you using? Not all phones work with Public Mobile.

Re: Can't access data on my phone

Rita257 — Sat, 26 Jul 2025 16:44:19 GMT

Ulephone note 14. When I was setting up the account the phone was checked and it's supposed to be fine.

Re: Can't access data on my phone

Rita257 — Sat, 26 Jul 2025 16:49:10 GMT

yes, there's already a Telus access point with those settings. There's also a grayed out Public Mobile access point with the same settings. I've attached the screenshot. So if the settings are correct what else might be needed here?

Re: Can't access data on my phone

softech — Sat, 26 Jul 2025 16:49:39 GMT

@Rita257

Compare the APN settings below, try to update it and save:

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms
or   default,mms,agps,supl,fota,hipri
   (might need to include DUN for hotspot, please note case sensitive)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
or  Turn APN on/off APN turned on
Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D    (or try: 4D4F)