topic Re: No service on renewal date (nothing changed in subscription) | First such outage in 4+ years in Get Support

Re: No service on renewal date (nothing changed in subscription) | First such outage in 4+ years

Greenprophet — Sat, 26 Jul 2025 15:41:37 GMT

I had the same problem - 3 accounts - all was going well, I started raving to all my friends to switch to Public Mobile. Auto-renew on 3 accounts. Car packed up to go on long trip. On renewal date all 3 phones stopped working. Been working on it for hours.

Re: No service on renewal date (nothing changed in subscription) | First such outage in 4+ years

hTideGnow — Sat, 26 Jul 2025 15:46:02 GMT

hi @Greenprophet

what phone do you have? did you check outage map?
https://www.telus.com/en/bc/outages

there are active mobile outage in Ontario, close to Windsor, and some part in Alberta, and some part of Quebec, close to Trois-Rivieres

and what models are those 3 phones?

Re: No service on renewal date (nothing changed in subscription) | First such outage in 4+ years

Greenprophet — Sat, 26 Jul 2025 15:53:08 GMT

iPhone 15 and 13

reset everything

took all advice from forums

cards all up to date

Re: No service on renewal date (nothing changed in subscription) | First such outage in 4+ years

Greenprophet — Sat, 26 Jul 2025 15:54:27 GMT

No outage in my region

Re: No service on renewal date (nothing changed in subscription) | First such outage in 4+ years

hTideGnow — Sat, 26 Jul 2025 15:55:02 GMT

hi @Greenprophet

did you check the outage map?

and report the issue to PM support agent.

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
(You might need to use email to receive 2FA if you cannot receive via SMS)

If any issue with ticket submission, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: No service on renewal date (nothing changed in subscription) | First such outage in 4+ years

umnikke8 — Sat, 26 Jul 2025 16:16:32 GMT

Seems to be quite a few people reporting their service abruptly just stops lately. Seems Public has a problem. Best to contact customer support as it seems to be an internal issue and not something you can solve.