Data Usage checked today.

FIrab — Sat, 26 Jul 2025 11:05:10 GMT

Two readings on my usage account data, 12GB and 19 GB both on one line, how it can be possible?

Re: Data Usage checked today.

BKNS27 — Sat, 26 Jul 2025 12:24:42 GMT

On The PM app swipe down on the screen to refresh and update your current data usage. Your data is update twice a day. Around noon and around midnight.

Re: Data Usage checked today.

hTideGnow — Sat, 26 Jul 2025 14:28:09 GMT

hi @FIrab

it could be just a browser cache problem. Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

if same, post us a screenshot so we understand more

or you can ask PM support agent to check as well. Submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Re: Data Usage checked today. in Get Support

Data Usage checked today.

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Re: Data Usage checked today.