https://productioncommunity.publicmobile.ca/t5/Get-Support/Sim-card-change-issue/m-p/1354264#M929245 <P>Hi, I just changed my sim card online (replacing my previous public mobile sim card), and after I entered the number I hit save changes, but I'm not sure if I did something wrong because one of the boxes turned red and has a highlighted exclamation point, and the save changes button is now greyed out, and I can't click anything on the screen. It's been like that for a bit now. I double checked the new sim number carefully, but not sure if I missed some other step or if this is a bug?<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="public sim.JPG" style="width: 999px;"><img src="https://productioncommunity.publicmobile.ca/t5/image/serverpage/image-id/167854i8D6F91CF4DB27B94/image-size/large?v=v2&amp;px=999" role="button" title="public sim.JPG" alt="public sim.JPG" /></span></P> Sat, 26 Jul 2025 21:10:28 GMT Becky87 2025-07-26T21:10:28Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Sim-card-change-issue/m-p/1354264#M929245 <P>Hi, I just changed my sim card online (replacing my previous public mobile sim card), and after I entered the number I hit save changes, but I'm not sure if I did something wrong because one of the boxes turned red and has a highlighted exclamation point, and the save changes button is now greyed out, and I can't click anything on the screen. It's been like that for a bit now. I double checked the new sim number carefully, but not sure if I missed some other step or if this is a bug?<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="public sim.JPG" style="width: 999px;"><img src="https://productioncommunity.publicmobile.ca/t5/image/serverpage/image-id/167854i8D6F91CF4DB27B94/image-size/large?v=v2&amp;px=999" role="button" title="public sim.JPG" alt="public sim.JPG" /></span></P> Sat, 26 Jul 2025 21:10:28 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Sim-card-change-issue/m-p/1354264#M929245 Becky87 2025-07-26T21:10:28Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Sim-card-change-issue/m-p/1354265#M929246 <P>I can't click on the exclamation mark either, so if it's trying to notify me of something, I don't know what it is.</P> Sat, 26 Jul 2025 06:35:54 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Sim-card-change-issue/m-p/1354265#M929246 Becky87 2025-07-26T06:35:54Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Sim-card-change-issue/m-p/1354266#M929247 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/475959">@Becky87</a>&nbsp;</P><P>Try on the PM app or clear cache on your browse and try again.</P> Sat, 26 Jul 2025 07:57:35 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Sim-card-change-issue/m-p/1354266#M929247 BKNS27 2025-07-26T07:57:35Z