topic Re: Subscription Change Issue in Get Support

Subscription Change Issue

BrandonJ — Sat, 26 Jul 2025 01:36:06 GMT

Im hoping someone can help me with a subscription change issue, as the screenshot below says I'm subscribed to the 100gb plan but on my app and desktop it says I'm still on the 30gb plan, even though it says the 100gb plan has been active since July 8th, any help would be appreciated thanks.

Re: Subscription Change Issue

softech — Sat, 26 Jul 2025 01:50:08 GMT

@BrandonJ

this could be just a browser cache problem. Try using browser with incognito mode to check again

If you are using app, try to fully logout from the app and re-login.

Re: Subscription Change Issue

Sansan — Sat, 26 Jul 2025 02:19:52 GMT

@BrandonJ

Have you used 30 GB yet? Public Mobile will not charge you extra. And no risk of going over as theydon't allow that either. The data would simply not work if you reached the original 30.

Check Usage Breakdown on the Overview page. It will give you a detail explanation of all your usage and availability of the service.