topic Re: Checking Data Usage in Get Support

Checking Data Usage

hellokey — Tue, 04 Jan 2022 23:10:21 GMT

I can usually find out my data usage in My Account however it is currently nowhere to be found. I clicked into "Data/Add On Usage" and other than a few sentences it is blank where I assume the amount of data used should be.

I can only see under "My Usage" where you can see each time you have sent a text/called/used data. I would like to know how much data I have used this cycle. Is anyone else having the same issue?

Re: Checking Data Usage

meocon — Tue, 12 Jun 2018 20:38:03 GMT

@hellokey I still can see it just logged into my account to check. You can try to clear the cache, cookie & change to different web apps like Google Chrome, Safari. Sometimes it’ll be back in few hours. If it’s still error,

I recommend you send a private message to the moderator team and ask them to investigate that for you. include your account# or phone#, as well as your account PIN (if know) to help speed up the identification process.

Click here to send the moderator team a private message.

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There is no need to send multiple messages.

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Re: Checking Data Usage

Anonymous — Tue, 12 Jun 2018 20:41:49 GMT

Plan & Add-Ons/Usage History.

Re: Checking Data Usage

RobertQc — Tue, 12 Jun 2018 20:43:02 GMT

I can also see it on mine, might be just you... try on another browser / trying it in private browsing (incognicto, etc) if it continues definitly shoot off a message to @CS_Agent

Re: Checking Data Usage

hellokey — Tue, 12 Jun 2018 20:46:20 GMT

Thank you, I have tried Chrome and IE but see the same thing. @RobertQc I have tried incognito and see the same thing.

Perhaps I will contact a mod.

Thanks all

Re: Checking Data Usage

RobertQc — Tue, 12 Jun 2018 20:47:39 GMT

Yea give them a shout, hopefully it fixes it self by the time they get back to you 🙂

Re: Checking Data Usage

ShawnC13 — Tue, 12 Jun 2018 20:54:43 GMT

@hellokey wrote:
Thank you, I have tried Chrome and IE but see the same thing. @RobertQc I have tried incognito and see the same thing.

Perhaps I will contact a mod.

Thanks all

If you are not seeing your data usage on the overview page that usually means you have used up all of your plan data for this cycle. Once fully consumed the data usage from the overview page disappears. Weird I know.

Is it possible that you have used up all of your data?

Re: Checking Data Usage

ckl — Tue, 12 Jun 2018 20:56:22 GMT

@ShawnC13is correct. I ran out of data once and tried checking my data usage but it wasn't there also. I was confused for a while until the cycle ended, and it showed up again.

Re: Checking Data Usage

will13am — Tue, 12 Jun 2018 21:13:23 GMT

I am going to play bad cop here and offer some suggestions to those trying to be overly helpful when they haven't learned all the quirks with the service. Please only offer advice when you are absolutely certain of how things work. Sending others on a wild good chase is not helpful. The worse thing to do is suggesting customers contact the moderator team when the concern can be dealt with efficiently by community forum support. We all know how scarce of a resource the moderator team is. Getting them involved in needless interactions will only make them less available when they are really needed.

Re: Checking Data Usage

PJC — Tue, 12 Jun 2018 21:53:23 GMT

@will13am wrote:
I am going to play bad cop here and offer some suggestions to those trying to be overly helpful when they haven't learned all the quirks with the service. Please only offer advice when you are absolutely certain of how things work. Sending others on a wild good chase is not helpful. The worse thing to do is suggesting customers contact the moderator team when the concern can be dealt with efficiently by community forum support. We all know how scarce of a resource the moderator team is. Getting them involved in needless interactions will only make them less available when they are really needed.

Can't blame them, with PM's generous 90days bucket data allotments, I imagine it's rare for one to use up all their data 😉

Re: Checking Data Usage

Anonymous — Tue, 12 Jun 2018 22:25:13 GMT

@will13am wrote:

I am going to play bad cop here and offer some suggestions to those trying to be overly helpful when they haven't learned all the quirks with the service. Please only offer advice when you are absolutely certain of how things work. Sending others on a wild good chase is not helpful. The worse thing to do is suggesting customers contact the moderator team when the concern can be dealt with efficiently by community forum support. We all know how scarce of a resource the moderator team is. Getting them involved in needless interactions will only make them less available when they are really needed.

I'm really struggling with this comment. My hackles have been raised as it were. I'm trying not to launch off into flame territory. I realize I'm responding to a respected "Oracle". And I'm acutely aware that I'm very new here.

1. There's no such thing as "overly helpful".

2. I checked and verified what my instructions were before posting so as to be "absolutely certain".

3. I can't help but feel maybe a little elitism is on display. As though only Oracle's can be helpful. Absolutely...Oracle's can swoop in and set the thread straight as happened here. No problem.

Sorry. Just a little hey wait a cotton pickin' minute there. 🙂

Re: Checking Data Usage

daredogg — Tue, 12 Jun 2018 23:34:07 GMT

@Anonymous it almost seems you're taking this personally. I really don't think @will13am was directing his comments at you, as you did provide the correct place to look for data usage. I'm pretty sure he's asking people not to send folks in any direction... but to make sure it's the right direction (wild goose chase analogy). As for the moderators being scarce at times, he's absolutely right. They have enough issues to deal with, so if the community can deal with the issue, it will save everyone time.

As for the Oracles, they've earned those titles because of the experience and knowledge they bring to the table. In no way was @will13am displaying elitism as if Oracles are the only ones who can be helpful. They know what's behind the curtain, as to how PM operates, so I think the suggestion was warranted... give the correct advice.

Re: Checking Data Usage

srlawren — Tue, 12 Jun 2018 23:37:40 GMT

@Anonymous you're entitled to your opinion. I happen to mostly agree with @will13am that it can cause more harm than good when people respond with misleading, factually incorrect, or non-relevant suggestions. I realize that people think they are helping, but they are better to observe for a while and get the lay of the land before trying to jump in with suggestions unless they are pretty sure of how that particular things works.

Re: Checking Data Usage

daredogg — Tue, 12 Jun 2018 23:38:06 GMT

@hellokey I also agree with @ShawnC13 that your remaining data usage "disappears" when you've used it all up. You won't see it in your account again until your plan renews. The system does that with add-ons as well (data, long distance, etc).

Re: Checking Data Usage

Anonymous — Tue, 12 Jun 2018 23:43:53 GMT

@daredoggand @srlawren: I've heard from will13am and another Oracle backchannel. It's all good.

I was defending myself for my input and felt that parts of what will13am said *could* have been directed at me. To which I took a little (I hope respectful) umbrage.

Re: Checking Data Usage

srlawren — Wed, 13 Jun 2018 00:37:32 GMT

@Anonymous glad to hear all's well. Cheers!

Re: Checking Data Usage

hellokey — Wed, 13 Jun 2018 01:35:36 GMT

THANK YOU @ShawnC13. I knew I had used up all my data, but I had no idea it would disappear on the page. I guess I should have also mentioned that in my original post but that is such a weird feature. Thanks again!

Re: Checking Data Usage

Anonymous — Wed, 13 Jun 2018 02:13:24 GMT

So as we've all now learned, some data usage displaying disappears when all of ones subscribed data has been consumed.

@hellokey: Where all in My Account CAN you see any of your current data usage? There seem to be a couple few places to see some information...is data usage visible anywhere else?

Re: Checking Data Usage

PJC — Wed, 13 Jun 2018 14:51:28 GMT

@hellokey wrote:
THANK YOU @ShawnC13. I knew I had used up all my data, but I had no idea it would disappear on the page. I guess I should have also mentioned that in my original post but that is such a weird feature. Thanks again!

If you are close to your renewal period, you can send a message to the mods to request to have your account renew early. Your other option is to purchase the $30 for 1GB data add-on.

Re: Checking Data Usage

srlawren — Wed, 13 Jun 2018 16:32:38 GMT

@Anonymous if you were to go into usage history, you still see the history. Where it disappears is on the Overview page, the page you land on when you sign into your self-serve account. There is a "My Add-ons" or "My Data and Add-ons" section on the page. If you still see your plan or add-on data in there, then it's not used up, and you can see how much you've used out of your allotted bucket. If it's not showing there, it's been consumed and you have nothing left in the bucket.