topic Re: Cannot download app in Get Support

Cannot download app

francesklatzel — Thu, 24 Jul 2025 20:33:00 GMT

cannot down load app as google play keeps saying 'not available in your country' but now I am back in Canada. Need the sim and paid for monthly account.

Re: Cannot download app

slusagm — Thu, 24 Jul 2025 18:59:22 GMT

sorry , you need the app store registered to Canada to download

or you an try to side load the app, download the app from another side and side load

but if you don't need esim, you can do everything using the web without the app

Re: Cannot download app

francesklatzel — Fri, 25 Jul 2025 17:47:23 GMT

yes, I have a previous physical PM sim, but cannot figure out how to get back to making that my sim.

Re: Cannot download app

slusagm — Fri, 25 Jul 2025 18:01:16 GMT

is the sim tied with active account? or it is an old sim with a closed account? sim card cannot be reused for new account

if you are unsure if the account is still active or suspended or if it was fully closed, you can call 1855-4PUBLIC , enter your phone number with PM and check