topic Re: network issue in Get Support

network issue

Philipamar — Fri, 25 Jul 2025 16:08:14 GMT

I ported my Phone number last night, and im still in sos mode only.

hTideGnow — Fri, 25 Jul 2025 16:10:01 GMT

it is not a problem with the porting but account not properly setup. PM support agent can help. you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

slusagm — Fri, 25 Jul 2025 16:10:53 GMT

Try Reboot your phone and reset network settings. If you have a physical sim, you can try on another phone

Last, you can ask PM to check the account setup. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage