topic Re: Nothing is working in Get Support

Nothing is working

Felix12312 — Tue, 04 Jan 2022 23:10:16 GMT

Hello, so i just recently switched over from koodo to public mobile and after about a day of waiting, i was sad to see that nothing is working. No data, cant call or text, cant transfer my koodo nunber over. ive tried every solution i can on the forums, but none seem to work. Pls help

Re: Nothing is working

dubcanada — Wed, 09 Nov 2016 18:17:52 GMT

Have you sent a message to the moderators?

Re: Nothing is working

nishufan — Wed, 09 Nov 2016 18:18:16 GMT

Hi @Felix12312

Sent private message to our moderators with you kodoo account number and your phone number. They will help you asap. Thanks

Re: Nothing is working

Ahmedlatifi — Wed, 09 Nov 2016 18:19:31 GMT

have you tried restarting your phone, or putting the sim into different phone, sometimes phones are not compatible to CDMA, try checking your phones compatibility over here: https://publicmobile.ca/en/on/get-started

Re: Nothing is working

CaNuCk07 — Wed, 09 Nov 2016 18:22:02 GMT

Koodo and PM share the same network so phone comptability should be causing this issue.

Re: Nothing is working

hung52 — Wed, 09 Nov 2016 18:26:06 GMT

Easy way is to Contact a Mod.

You must include your:

email address,

Simcard #,

Porting number,

Old account #,

your full address and your full name.

Re: Nothing is working

CaNuCk07 — Wed, 09 Nov 2016 18:27:38 GMT

Here are some links to assist. 1 is how to contact moderators, 2 is what information to include when contacting.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/All-you-need-to-know-about-our-Community-Moderators/ta-p/76452

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-message/m-p/85858