topic Re: Unable to port - Invalid Number (currently telus) in Get Support

Re: Unable to port - Invalid Number (currently telus)

Darry — Fri, 25 Jul 2025 03:16:58 GMT

SAME happened to me! Now my phone is showing SOS and I can't get calls/texts!

Re: Unable to port - Invalid Number (currently telus)

softech — Fri, 25 Jul 2025 03:21:24 GMT

@Darry your issue is related with sim card / account setup instead of port. I have escalated your issue on behalf. But the helpdesk is now closed, PM CS Agent will reach out early tomorrow morning. Please monitor your community inbox here for their reply:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

In the meantime, you can try Reset Network settings on your phone. And if it is an physical sim, test it with another phone

Re: Unable to port - Invalid Number (currently telus)

Darry — Fri, 25 Jul 2025 11:12:35 GMT

It's not a physical sim - I paid for the esim

Re: Unable to port - Invalid Number (currently telus)

Darry — Fri, 25 Jul 2025 15:18:24 GMT

I went in the store and bought a physical sim. Also no-one has contacted me, I want my money back or my e-sim issue to be resolved ASAP

Re: Unable to port - Invalid Number (currently telus)

slusagm — Fri, 25 Jul 2025 17:30:34 GMT

@Darry

We are just customers here. You need to discuss with PM about refund directly.

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Unable to port - Invalid Number (currently telus)

computergeek541 — Fri, 25 Jul 2025 23:04:45 GMT

@slusagm wrote:
@Darry
We are just customers here. You need to discuss with PM about refund directly.
Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

The customer should have already been contacted by a Public Mobile customer support agent as this topic was escalated by an Oracle. @Darry , I've escalated this again.

Re: Unable to port - Invalid Number (currently telus)

CSA_PM — Mon, 28 Jul 2025 12:03:02 GMT

Thanks for the escalation! The customer has already been in contact with an agent and the issue has been resolved.