topic Re: Network connectivity problem in Get Support

Network connectivity problem

aminnejat — Fri, 25 Jul 2025 02:16:04 GMT

I have trouble connecting to the network. I joined Public today, but I cannot join the network. I get 7b1 when making a call

Re: Network connectivity problem

softech — Fri, 25 Jul 2025 02:25:18 GMT

@aminnejat

do you see only SOS in the network status?

Look like it is a sim provisioning issue. I have escalated your issue on behalf. But the helpdesk is now closed, PM CS Agent will reach out early tomorrow morning. Please monitor your community inbox here for their reply:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

In the meantime, you can try Reset Network settings on your phone. And if it is an physical sim, test it with another phone

Re: Network connectivity problem

TheSterlinger — Fri, 25 Jul 2025 02:26:00 GMT

@aminnejat please ensure that you removed your previous SIM/eSIM.

If that doesn't work you could also reset the phone networks.

Re: Network connectivity problem

aminnejat — Fri, 25 Jul 2025 02:35:12 GMT

I have removed the old SIM, also reset the phone network, but issue has not been resolved

Re: Network connectivity problem

aminnejat — Fri, 25 Jul 2025 02:37:51 GMT

No I see full signal bars and 3G network. It is eSIM. I have tried resetting the phone network settings but didn’t help. Thanks so much for escalating the issue.

Re: Network connectivity problem

CSA_PM — Fri, 25 Jul 2025 12:01:37 GMT

Hello @ aminnejat,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage