topic Re: Reactivate my plan in Get Support

Reactivate my plan

Scam — Thu, 24 Jul 2025 21:34:43 GMT

I tried yesterday a number of times to reactivate my plan back to the plan I had and got nowhere. The questions posed to me did not fit my situation I was also trying to use another credit card for monthly payment

Re: Reactivate my plan

slusagm — Thu, 24 Jul 2025 21:36:38 GMT

PM is no @Scam

But yes, you are not the only one with trouble updating Visa card here. And since you have tried multiple times, you probably have maxed out the number of attempt you can do within 24 hours. So, you need to wait at least 24 hours before trying again. I would try using browser with Incognito mode

but if you need to make a payment to renew, you should not try updating the card. Instead, buy a voucher from Shoppers or London Drug and load the voucher using My Account or *611

Re: Reactivate my plan

Scam — Thu, 24 Jul 2025 21:41:37 GMT

I could not enter any information today so the 24 hours should have.ended. what do I do now?

Re: Reactivate my plan

Scam — Thu, 24 Jul 2025 21:50:40 GMT

Is anyone there?

Re: Reactivate my plan

Rastin — Thu, 24 Jul 2025 23:11:24 GMT

Since your having problems with payment i would recommend you contact PM. Use the chat bot to open a ticket or private message them using the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Reactivate my plan

computergeek541 — Fri, 25 Jul 2025 04:38:32 GMT

@Rastin wrote:
Since your having problems with payment i would recommend you contact PM. Use the chat bot to open a ticket or private message them using the link below.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

It's not an option of one or the other. Customers need to be using the chatbot to open tickets.