topic Re: telus did not port my number over / i should have choose option to start with new number ,port l in Get Support

telus did not port my number over / i should have choose option to start with new number ,port later

telusdidnotport — Thu, 24 Jul 2025 00:42:30 GMT

Now Im stuck in loop of (we have noticed you have an active Public Mobile service and would like to confirm your full access A 6 digit code associated with your Eversafe ID will be sent to your phone number . We will need you to confirm this number) I can only make outbound calls and I cannot receive anything inbound aka I don/t get a code to confirm, How can I now get signed in with a new number because the Telus will not port the number

Re: telus did not port my number over / i should have choose option to start with new number ,port l

BKNS27 — Thu, 24 Jul 2025 00:59:39 GMT

@telusdidnotport

Click on Resend Code/Didn’t Receive Code and have the 2FA code sent to your registered email.

Just curious if you used the PM app to activate your account?

If you are still having issues, click on the Chat icon and type in Submit a Ticket for an agent to help you.

Re: telus did not port my number over / i should have choose option to start with new number ,port l

telusdidnotport — Thu, 24 Jul 2025 19:27:40 GMT

thanks ur help the resend part did not work as code would only get sent to the phone number that is not accepting inbound calls but I did get the ticket done - thxs