topic Re: I can’t get cellular on my phone. in Get Support

I can’t get cellular on my phone.

Reneef — Thu, 24 Jul 2025 18:05:57 GMT

I set up my son’s phone and mine. He gets cellular and I can’t. Help.

Re: I can’t get cellular on my phone.

slusagm — Thu, 24 Jul 2025 18:08:17 GMT

is that physical sim or esim?

remove your the physical sim of your old provider, or disable the old esim, reboot phone and Reset network settings

if you need further help from PM, message support

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: I can’t get cellular on my phone.

Reneef — Thu, 24 Jul 2025 18:42:37 GMT

It turned out I had a personal and private phone number. Both the same but I switched them around. One off the other on and I had cellular. I am still confused but I can get on cellular and send text again. My account was only activated yesterday.