topic Re: Help with new activation in Get Support

Help with new activation

JR7470 — Thu, 24 Jul 2025 20:41:06 GMT

just signed up for a new account and paid for it, then got this message,

Activating Error

Oops! Looks like something went wrong when we tried to create your account!

Your payment was processed, but an account configuration error occurred. Please click below to submit a ticket and finish creating your account. Check the Community for a response from an agent.

Click here to submit a ticket to an agent.

Error Code: M.8702

can you please help as it is time sensitive that i get the account activated. thanks

Re: Help with new activation

ORNGNBLK — Thu, 24 Jul 2025 16:39:25 GMT

@JR7470 Were you using the APP to subscribe? (The web version will not allow it) please use the orange chat bubble on the bottom right to open a ticket with a CS_Agent. They can assist you in the continuance. Hope this helps

Re: Help with new activation

CSA_PM — Thu, 24 Jul 2025 16:49:37 GMT

Hi there. I sent you a private message — you can reply by clicking this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Help with new activation

Jessie2025 — Tue, 05 Aug 2025 13:51:43 GMT

Hi I have the same problem this morning. Please message me!!

Re: Help with new activation

CSA_PM — Tue, 05 Aug 2025 14:27:38 GMT

You can submit ticket by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Help with new activation

Anirudh_Babu — Wed, 31 Dec 2025 23:42:34 GMT

I faced the same error today, and I was on the website using a debit card.

When I tried in the app, the error message was much more clear - 'credit card validation failed' . It needs a credit/prepaid card to succeed.

So for anyone facing this error, try a credit/prepaid card.

Happy new year!