topic Re: Cellular Data Outage in Get Support

Cellular Data Outage

CW15 — Thu, 24 Jul 2025 15:14:44 GMT

I’m unable to get any data / web browsing on Public Mobile currently I’ve restarted my IPhone, toggled Airplane Mode on and off; nothing helps. SMS is still coming through, and I’m seeing the 5G indicator. Everything works fine on WiFi too. How do we fix this?

Re: Cellular Data Outage

TheSterlinger — Thu, 24 Jul 2025 15:22:54 GMT

@CW15 check to make sure that your data is not turned off by mistake.

You could also reset networks.

Re: Cellular Data Outage

CW15 — Thu, 24 Jul 2025 15:26:31 GMT

I’ve done both of those; no change.

Re: Cellular Data Outage

TheSterlinger — Thu, 24 Jul 2025 15:40:42 GMT

Are you able to get phone calls? Everything works expect data?

Which iPhone do you have?

Re: Cellular Data Outage

Atreides — Thu, 24 Jul 2025 15:43:34 GMT

Same here, tried to call my partner who is on Public and the call failed.

Re: Cellular Data Outage

CW15 — Thu, 24 Jul 2025 15:45:15 GMT

I don’t know; I haven’t had anyone try to call me yet as far as I know. I’ll try testing it out. SMS is coming through though.

Re: Cellular Data Outage

BKNS27 — Thu, 24 Jul 2025 15:54:08 GMT

@CW15

Reset the Network setting on your iPhone.

Settings>General>Reset>Reset Network Settings.

Re: Cellular Data Outage

CW15 — Thu, 24 Jul 2025 16:08:14 GMT

Ok I figured it out. It was a billing problem; my credit card expiry changed and Public Mobile couldn’t process my payment. But you also disabled my data *before* informing me that the payment was declined. If I wasn’t able to get onto wifi, I wouldn’t have even known that this was the problem, much less have been able to fix it. That’s self-defeating practice.

Re: Cellular Data Outage

Atreides — Thu, 24 Jul 2025 16:16:05 GMT

OMG, what a crappy service from Public.
Thank you CW15 after reading your latest post about billing. I recently got a new card and forgot it was associated with this account. Most business that I deal with if the payment did not go through I would get an email or text if my payment failed so I can rectify before turning off the service. All good now.