topic Service in Get Support

Service

Hnausacaptive — Thu, 24 Jul 2025 15:20:51 GMT

My status bar shows SOS. I have not been receiving calls. Tried rebooting. Status bar is now blank. Do I need a new eSIM ?

Re: Service

Grinch — Thu, 24 Jul 2025 15:30:29 GMT

@Hnausacaptive wrote:
My status bar shows SOS. I have not been receiving calls. Tried rebooting. Status bar is now blank. Do I need a new eSIM ?

First reseat your SIM card and reboot.
As a remote chance is service out in your area…..not sure but I doubt if that would cause the SOS message.
Update the operating system as well if it needs one.
Any recent damage to phone including water?

Re: Service

slusagm — Thu, 24 Jul 2025 15:30:01 GMT

@Hnausacaptive

do not delete the esim card yet

check if your account is active. Or ask PM to help

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Service

Hnausacaptive — Thu, 24 Jul 2025 15:32:06 GMT

Have eSIM, so no physical card. Have had no notices of updates.

Re: Service

TheSterlinger — Thu, 24 Jul 2025 15:35:46 GMT

@Hnausacaptive it's possible that you might need a new eSIM but tey and do some more troubleshooting first.

Have you checked that your account is active?

Things to try, restart phone, reset networks amd restart again. Try airplane mode on and off.