topic Re: Transfer current member from Android SIM to iPhone 16 eSIM - No option to buy eSIM in Get Support

Transfer current member from Android SIM to iPhone 16 eSIM - No option to buy eSIM

Kev2600 — Thu, 24 Jul 2025 01:12:57 GMT

How can I transfer current member from Android SIM to iPhone 16 eSIM - No option to buy eSIM in the app.

On the web browser version of PM, the button to buy an eSIM is unclickable (greyed out).

The forum has people posting the same question.

Re: Transfer current member from Android SIM to iPhone 16 eSIM - No option to buy eSIM

Chalupa_Batman — Thu, 24 Jul 2025 01:13:52 GMT

@Kev2600 wrote:
How can I transfer current member from Android SIM to iPhone 16 eSIM - No option to buy eSIM in the app.
On the web browser version of PM, the button to buy an eSIM is unclickable (greyed out).
The forum has people posting the same question.

Hello @Kev2600

Download the app on the new iPhone, and you can purchase an eSIM that way. It's $5 up front but $0.00 at check out. It's super easy to do.

Re: Transfer current member from Android SIM to iPhone 16 eSIM - No option to buy eSIM

hTideGnow — Thu, 24 Jul 2025 01:16:23 GMT

hi @Kev2600

Sorry, unlike physical sim card, esim cannot be transferred from phone to phone, but you can buy a Free replacement.

What you need to do is to download the PM app on the new phone, login to the app, go to Account page and choose Buy sim card and select eSIM.

the system might still charge you the $5. Pay and install the esim first.

After the new esim is installed, submit a ticket with PM agent and for reimbursement. You can submit ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Transfer current member from Android SIM to iPhone 16 eSIM - No option to buy eSIM

Kev2600 — Thu, 24 Jul 2025 01:21:40 GMT

You did not read the situation. I go from physical SIM to eSIM. Your screenshots are also not current as eSIM option are not in the app anymore.

Re: Transfer current member from Android SIM to iPhone 16 eSIM - No option to buy eSIM

Chalupa_Batman — Thu, 24 Jul 2025 01:29:30 GMT

@Kev2600 wrote:
You did not read the situation. I go from physical SIM to eSIM. Your screenshots are also not current as eSIM option are not in the app anymore.

Hey @Kev2600

I just opened the app. Go to the Account tab at bottom. Scroll down to Purchase SIM card, there it will tell you your phone is eSIM compatible. Continue with eSIM $5 at the bottom should be there. So ya, first one is $5 and then the next are free.

Re: Transfer current member from Android SIM to iPhone 16 eSIM - No option to buy eSIM

Handy1 — Thu, 24 Jul 2025 01:32:17 GMT

@Kev2600 The option is still there at least for me it’s is to buy eSIM just @hTideGnow screen shots are missing this one step “continue with eSIM””

but honest if you already have physical sim it’s my opinion that physical sim is better to easily change devices in the fly or for trouble shooting . If it’s a matter of the physical SIM card appears to big for the new iPhone then you just have to pull the outer edge of the sim to be nano SIM card size

3 hole punch /desired size

Note flat edge corner / fit flush in tray

No lifting or rising /push in all the way

@Kev2600

Re: Transfer current member from Android SIM to iPhone 16 eSIM - No option to buy eSIM

Kev2600 — Thu, 24 Jul 2025 01:33:39 GMT

The SIM was put into the new iPhone but the iPhone say it's not compatible and to call my provider to unlock it or something along those line. I have the screenshot but everyone is suggesting going to eSIM so that's why I'm trying the eSIM way.

Re: Transfer current member from Android SIM to iPhone 16 eSIM - No option to buy eSIM

hTideGnow — Thu, 24 Jul 2025 01:34:22 GMT

hi @Kev2600

my screenshot is current!!! I just check and make the screenshot moment again

try to uninstall the app, reboot your phone and try again

if not showing, ask PM support agent and hope they can tell you why the option is not there

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Transfer current member from Android SIM to iPhone 16 eSIM - No option to buy eSIM

hTideGnow — Thu, 24 Jul 2025 01:36:29 GMT

@Kev2600 wrote:
The SIM was put into the new iPhone but the iPhone say it's not compatible and to call my provider to unlock it or something along those line. I have the screenshot but everyone is suggesting going to eSIM so that's why I'm trying the eSIM way.

what was the message about the lock? it sounds like the phone was carrier locked. Where you got it ? You got it from some marketplace and not from Apple, right?

Re: Transfer current member from Android SIM to iPhone 16 eSIM - No option to buy eSIM

Kev2600 — Thu, 24 Jul 2025 01:42:10 GMT

option is not there on the iphone.

and here is the view on the web version.

Re: Transfer current member from Android SIM to iPhone 16 eSIM - No option to buy eSIM

hTideGnow — Thu, 24 Jul 2025 01:43:34 GMT

hi @Kev2600

if you read, we asked you to use the app, not the web version

you will only see esim using PM app

Re: Transfer current member from Android SIM to iPhone 16 eSIM - No option to buy eSIM

Kev2600 — Thu, 24 Jul 2025 01:46:14 GMT

Here is the screenshot from the iPhone.

No eSIM options

Re: Transfer current member from Android SIM to iPhone 16 eSIM - No option to buy eSIM

Kev2600 — Thu, 24 Jul 2025 01:53:39 GMT

I just opened and checked and on my daughter's phone, the purchase an eSIM is not there either.

Re: Transfer current member from Android SIM to iPhone 16 eSIM - No option to buy eSIM

computergeek541 — Thu, 24 Jul 2025 02:57:41 GMT

Re: Transfer current member from Android SIM to iPhone 16 eSIM - No option to buy eSIM

Kev2600 — Thu, 24 Jul 2025 09:35:10 GMT

You move the tread as redundant but yet, no fix is available.

Re: Transfer current member from Android SIM to iPhone 16 eSIM - No option to buy eSIM

computergeek541 — Thu, 24 Jul 2025 10:00:23 GMT

The thread was not marked as redundant. Repetitive content posted by anorher member was removed.