topic Re: ported the cell number from Telus in Get Support

ported the cell number from Telus

JohnCheung1966 — Wed, 23 Jul 2025 21:42:32 GMT

my wife's cell number of xxxxxxxxxxxxxxxxxx was ported from Telus to Public Mobile in 2022. The account was suspended for 4 months when we were out of the country. I have been trying to recoup this cell number xxxxxxxxxxxxxxxxxxxxxx for over 2 years to no avail. I called Telus and they advised me that they DON'T have access with this number. The cell number is currently not in use and I would like to renew this old number (xxxxxxxxxxxxxxxxxxxxxxx) with Public Mobile under a $30 plan. Please, please let me know if this is possible >

Re: ported the cell number from Telus

Handy1 — Wed, 23 Jul 2025 19:43:58 GMT

@JohnCheung1966 When an account is suspended more then 90 days the account closes automatically and you need to create new account with new sim and new email also . the number goes back to the original carrier the number came from . So if that was Telus there’s a slight chance support can help if first start by calling the number to ensure somone else dosent already have it .

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Re: ported the cell number from Telus

JohnCheung1966 — Wed, 23 Jul 2025 21:43:05 GMT

We did call the number and it is NOT Active. Telus advised us they don't have control of the number xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.

Not sure what is your suggestion.

Re: ported the cell number from Telus

computergeek541 — Wed, 23 Jul 2025 19:54:34 GMT

Re: ported the cell number from Telus

BKNS27 — Wed, 23 Jul 2025 22:24:25 GMT

@JohnCheung1966

If Telus don’t have control of the number. That means that the number didn’t belong to Telus/Koodo/PM.

You need to go to the carrier you originally got the number from. You need to contact them and open the account with them if you want the number. Then port over to PM at a later date.

Re: ported the cell number from Telus

computergeek541 — Wed, 23 Jul 2025 23:39:13 GMT

@BKNS27

I removed the phone number from the first post, but it is a Telus Mobility phone number.