topic Network issues in Get Support

Network issues

RencyAntony — Wed, 23 Jul 2025 18:52:14 GMT

I live in midtown Toronto (postal code M6B 4C3), Ontario. I have been using Public Mobile since 2023, but since June 2025, I have had almost no network coverage on my phone—usually only 1 bar out of 5. The service is essentially unusable, and I’ve been relying on Wi-Fi calling for most of my communication. Public Mobile’s network is not working at all in my area. What should I do? Should I cancel my public mobile service?

Re: Network issues

Handy1 — Wed, 23 Jul 2025 19:05:14 GMT

@RencyAntony That’s strange public mobile using Telus and bell towers so should be the same for everyone on those networks but also public mobile doesn’t have wifi calling so not sure how your using wifi calling . But you can try changing your voice and data to 4G/LTE and see if that helps at all that or ask support to refresh your account and see if it helps to improve things for you

you can use the orange chat bubble bottom right of screen or send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Network issues

computergeek541 — Wed, 23 Jul 2025 19:24:48 GMT