topic Re: Payment issues in Get Support

Payment issues

Hart79 — Wed, 23 Jul 2025 17:54:36 GMT

Hi I have tried several times to subscribe and each time I’m told that payment processed but there was a problem with my account. I’ve received no emails and no payment has come off of my card. I can’t seem to subscribe

Re: Payment issues

ORNGNBLK — Wed, 23 Jul 2025 17:58:07 GMT

@Hart79 - are you porting in from another carrier? or brand new subscription? Kindly note that you can only subscribe using the PM APP, not the web version. Perhaps that's what is causing the issue?

Re: Payment issues

slusagm — Wed, 23 Jul 2025 18:05:17 GMT

You might have tried too many times and the card could have been flagged on PM system

You need to wait 24 hours, then use the PM app to setup another account with another email address and try again

Re: Payment issues

CSA_PM — Wed, 23 Jul 2025 18:31:57 GMT

Hello @ Hart79,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage