topic Am not getting code to my texts. in Get Support

Am not getting code to my texts.

Emilia4 — Wed, 23 Jul 2025 13:06:57 GMT

Hello,

I just paid for a subscription and it keeps saying for me to enter a code that has been sent by text. I am not getting that code.

Re: Am not getting code to my texts.

ORNGNBLK — Wed, 23 Jul 2025 13:09:58 GMT

@Emilia4 are you in the process of subscribing still? If you are trying to subscribe, you must use the APP to do so, (not the web version)

Only via the app version will you receive the 2FA and other OTP texts. Hope this helps

Re: Am not getting code to my texts.

Emilia4 — Wed, 23 Jul 2025 13:11:17 GMT

I downloaded the app, but I am still not getting the code.

Re: Am not getting code to my texts.

ORNGNBLK — Wed, 23 Jul 2025 13:19:46 GMT

@Emilia4 Are you porting over from another carrier? Has that gone through fully?

You can start a chat using the orange chat bubble on the bottom right. A CS_Agent should be able to assist you with this solution, there may have been a porting issue.

*EDIT - before the code is sent, do you have an option to "send it to email" - perhaps that works ?

Re: Am not getting code to my texts.

Emilia4 — Wed, 23 Jul 2025 13:27:29 GMT

No, I am not porting over. I took a new number, new sim card. I don't see an option to send it to email.

Re: Am not getting code to my texts.

ORNGNBLK — Wed, 23 Jul 2025 13:30:59 GMT

@Emilia4 Ok, try the orange chat bubble route. As we are just customers here, we can only try to assist within our means. The agent will assist with the setup. Good luck!

Re: Am not getting code to my texts.

CSA_PM — Wed, 23 Jul 2025 16:09:16 GMT

Thank you for the escalation! The customer is already in contact with an agent.