topic Re: I can send calls, but cannot send texts, and not receive texts or calls in Get Support

I can send calls, but cannot send texts, and not receive texts or calls

Stephy333 — Thu, 17 Jul 2025 23:02:12 GMT

I transferred my number at the beginning of the week for a new unlocked Google pixel 9.

In the text settings for rcs chats it says from Google that public mobile is still setting up and trying to verify my phone number.

I tried restarting the phone multiple times, to no avail. My partner has been with PM for a while and had never had this issue

Re: I can send calls, but cannot send texts, and not receive texts or calls

softech — Thu, 17 Jul 2025 23:06:32 GMT

@Stephy333

sound like your port was not completed (your text sending issue could also due to the fact that your number cannot be verified by Google)

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins. If you are not receiving calls and text on your PM sim card, and only outgoing calls work, then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

your text sending issue could be related with

Re: I can send calls, but cannot send texts, and not receive texts or calls

hTideGnow — Thu, 17 Jul 2025 23:09:27 GMT

hi @Stephy333

if you cannot receive calls, It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call

Re: I can send calls, but cannot send texts, and not receive texts or calls

Shawrink — Wed, 23 Jul 2025 06:55:49 GMT

Hi there.. I am having this same issue after trying to port my number over yesterday morning. Can you please send me the number to call to try and get the process going again? Thanks!

Re: I can send calls, but cannot send texts, and not receive texts or calls

CSA_PM — Wed, 23 Jul 2025 12:16:49 GMT

Hello @ Shawrink,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: I can send calls, but cannot send texts, and not receive texts or calls

Stephy333 — Wed, 23 Jul 2025 13:24:27 GMT

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