topic Transfer number in Get Support

Transfer number

Monda79 — Wed, 23 Jul 2025 03:50:15 GMT

Trying to activate sim. Tried transferring old phone and subscribing but won’t let me

Re: Transfer number

computergeek541 — Wed, 23 Jul 2025 03:51:28 GMT

@Monda79 wrote:
Trying to activate sim. Tried transferring old phone and subscribing but won’t let me

Are you a new customer? If you're trying to activate using the website, note that the smartphone app needs to be used instead.

Re: Transfer number

Monda79 — Wed, 23 Jul 2025 03:56:58 GMT

I am a new customer and I’m on the phone app still not working. I will wait for business hours and hopefully talk to Telus

Re: Transfer number

softech — Wed, 23 Jul 2025 04:02:19 GMT

@Monda79

when you are on the app, at which step you got stuck? step 4: payment? Step 5: phone number? or you got an error at Step 6 Activation?

Re: Transfer number

computergeek541 — Wed, 23 Jul 2025 04:02:32 GMT

@Monda79 wrote:
I am a new customer and I’m on the phone app still not working. I will wait for business hours and hopefully talk to Telus

Telus won't speak to Public Mobile customers about activation issues. The account not activating is an issue related to number porting.

Re: Transfer number

Monda79 — Wed, 23 Jul 2025 04:10:02 GMT

Activation. I paid for my SIM card and plan at the same time then when I received my card I tried to activate. It just keeps saying there is a problem

Re: Transfer number

computergeek541 — Wed, 23 Jul 2025 04:25:35 GMT

@Monda79 wrote:
Activation. I paid for my SIM card and plan at the same time then when I received my card I tried to activate. It just keeps saying there is a problem

I'm going to escalate this so that a Public Mobile customer support agent looks into the activation. A response from CSA_PM should be received in the morning in about 8 hours.

Re: Transfer number

Monda79 — Wed, 23 Jul 2025 04:38:59 GMT

That would be great

Re: Transfer number

CSA_PM — Wed, 23 Jul 2025 11:58:15 GMT

Thank you for the escalation! The customer is already in contact with an agent.