Re: Moving to a different service provider

Meseret — Wed, 23 Jul 2025 02:25:32 GMT

I don't konw why since July 18, 2025 still now they don't release my account

Re: Moving to a different service provider

hTideGnow — Wed, 23 Jul 2025 02:06:57 GMT

hi @Meseret , for porting, an important part is your PM account must still be active, and you need to receive a porting authorization text from PM and reply Yes within 90 mins. Did you get it? you reply Yes within 90 mins?

you can ask your new carrier to re-request the port and this time, please reply Yes immediately to release the line

if you still not receive the text or you replied yes but still the line not ported, you can submit a ticket with PM and ask them to check.

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Re: Moving to a different service provider in Get Support

Re: Moving to a different service provider

Re: Moving to a different service provider