topic Re: Support urgent in Get Support

Support urgent

Ysezen — Tue, 22 Jul 2025 19:26:36 GMT

I recently subscribed to the services. There was an error activating the esim phone number. Since there is no actual customer support, I need help. I’d like to get a refund on this account and prefer not to activate number due to lack of available customer support centre. Had I known, I would not have subscribed at all.

Re: Support urgent

slusagm — Tue, 22 Jul 2025 18:34:06 GMT

@Ysezen

PM can help to resolve the issue, you will only need to submit a ticket

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Support urgent

CSA_PM — Tue, 22 Jul 2025 19:08:30 GMT

Thank you for the escalation!

The customer is already in contact with an agent.