topic Re: Request to Change Phone Number to Preferred Number in Get Support

Request to Change Phone Number to Preferred Number

Amitsap — Tue, 22 Jul 2025 17:40:01 GMT

Hello Public Mobile Support,

I recently returned to Canada after a few months abroad and re-subscribed to Public Mobile with a new number: ********.

However, I would like to request a number change to my previous number: *******, which I had before I left the country. This number is important to me, and I would appreciate if it could be reassigned to my current active subscription if it's still available.

Please let me know the steps to proceed or if there are any eligibility criteria or fees involved. I am happy to provide any identification or verification details if needed.

Thank you for your assistance.

Best regards,

Re: Request to Change Phone Number to Preferred Number

kb_mv — Tue, 22 Jul 2025 14:28:09 GMT

@Amitsap You will need to open up a support ticket with CS using the chat bubble. If that gives you issues try sending a message to them direct at: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on the envelope icon for a reply.

Edit: you should remove your phone numbers as this is a public forum, anyone can see them.

Re: Request to Change Phone Number to Preferred Number

hairbag1 — Tue, 22 Jul 2025 14:34:41 GMT

@Amitsap

when your account deactivated, your old number went back to whichever network you ported in to Public Mobile from originally. If it was originally a number from the Telus family, you may have to contact Telus to see if it's been re-assigned yet. You can only select a number from the menu of numbers when you activate your new account.

Re: Request to Change Phone Number to Preferred Number

Rastin — Tue, 22 Jul 2025 14:46:29 GMT

I would recommend removing your numbers as these is a public forum and anyone can see it. Use the down arrow on the right of your post to edit.

If your old account was inactivate for less then 90 days you could try and reactivate it. You did not say how long you were gone. But if it was more then number gone like the others said and you will need to open a ticket and see if pm can help

Re: Request to Change Phone Number to Preferred Number

BKNS27 — Tue, 22 Jul 2025 15:48:20 GMT

@Amitsap

Your old number would have been returned to the carrier you got the number from then if will be put on pause for another 90 days before it is open for anyone who wants it.

Only if your old carrier was Telus/Koodo. There is a slim chance you can get it back but if it is another carriers…it is gone.

So you need to contact that carrier to see what options you have.

Re: Request to Change Phone Number to Preferred Number

Amitsap — Tue, 22 Jul 2025 17:39:02 GMT

Thanks. It was with telus only

Re: Request to Change Phone Number to Preferred Number

Amitsap — Wed, 23 Jul 2025 13:15:58 GMT

How do I get it back?

Re: Request to Change Phone Number to Preferred Number

Amitsap — Wed, 23 Jul 2025 13:17:22 GMT

Thank you. How do I open the ticket?

Re: Request to Change Phone Number to Preferred Number

hairbag1 — Thu, 24 Jul 2025 03:40:02 GMT

@Amitsap wrote:
Thank you. How do I open the ticket?

As you don't currently have an active Public Mobile account, you can use this link to message Customer Support for their help...Good Luck.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437