topic Calls don’t complete in Get Support

Calls don’t complete

davidgiesbrecht — Tue, 22 Jul 2025 14:23:51 GMT

my CC was expired so I updated it any idea how long it takes to come into effect

Re: Calls don’t complete

hairbag1 — Tue, 22 Jul 2025 14:27:13 GMT

you should immediately have service after successfully updating payment card...as long as your account is paid up. Log in to your account to see if it's still suspended...if so, now make payment to resume service.

Re: Calls don’t complete

softech — Tue, 22 Jul 2025 14:27:45 GMT

@davidgiesbrecht

if your account already suspended, after successfully adding the credit card, you need to make a manual payment. Please make a payment here

https://myaccount.publicmobile.ca/en/account/payment/funds/card

Re: Calls don’t complete

BKNS27 — Tue, 22 Jul 2025 15:41:29 GMT

@davidgiesbrecht

Reboot your phone by powering off then back on after the manual payment.

Re: Calls don’t complete

computergeek541 — Tue, 22 Jul 2025 19:34:51 GMT

@hairbag1 wrote:
@davidgiesbrecht
you should immediately have service after successfully updating payment card...as long as your account is paid up. Log in to your account to see if it's still suspended...if so, now make payment to resume service.

In the situation of service being suspended from not paying, updating payment information doesn't cause service to resume. In such cases, payment needs to always be made manually.