topic Re: IMEI Compatibility Check for Samsung Galaxy S10 (SM-G973U1) in Get Support

IMEI Compatibility Check for Samsung Galaxy S10 (SM-G973U1)

Vic08 — Mon, 21 Jul 2025 18:06:49 GMT

Hi there,
I’m looking to switch to Public Mobile and want to check if my current phone will work with full service, including VoLTE.

Here’s my phone info:

Model: Samsung Galaxy S10

Model Number: SM-G973U1 (US unlocked)

Can someone confirm if this phone can be used on the Public Mobile network without any issues?

Thanks!

Re: IMEI Compatibility Check for Samsung Galaxy S10 (SM-G973U1)

hairbag1 — Mon, 21 Jul 2025 17:52:40 GMT

@Vic08

it's not on the Public Mobile whitelist of VoLTE enabled cellphones so you should upgrade to a new model for reliabilty on Public Mobile network, although it shows as VoLTE enabled on checker.

added...

here's the latest and greatest VoLTE checker...

https://www.publicmobile.ca/en/get-help/articles/volte

Re: IMEI Compatibility Check for Samsung Galaxy S10 (SM-G973U1)

slusagm — Mon, 21 Jul 2025 18:00:53 GMT

remove your IMEi #, scammers can do something with it

a quick check with PM's checker shows it will be compatible with PM's VoLTE.. So, you should be ok

Re: IMEI Compatibility Check for Samsung Galaxy S10 (SM-G973U1)

Yummy — Mon, 21 Jul 2025 18:15:35 GMT

I have S10 and it works just fine. Through PM site I confirmed it is VoLTE ready even though I do not see VoLTE option in phone's settings.

Re: IMEI Compatibility Check for Samsung Galaxy S10 (SM-G973U1)

BKNS27 — Mon, 21 Jul 2025 21:29:12 GMT

@Vic08

I have the Samsung S9 and it does have VoLTE settings.

Re: IMEI Compatibility Check for Samsung Galaxy S10 (SM-G973U1)

hTideGnow — Mon, 21 Jul 2025 21:36:37 GMT

@BKNS27

from what we understand, the VoLTE toggle usually is hidden by Public Moble

So, check if the VoLTE setting is there or not is not a way to confirm if the phone can use VoLTE or not

Re: IMEI Compatibility Check for Samsung Galaxy S10 (SM-G973U1)

Yummy — Mon, 21 Jul 2025 21:36:39 GMT

@BKNS27 wrote:
@Vic08
I have the Samsung S9 and it does have VoLTE settings.

Where exactly do you see that setting?

Re: IMEI Compatibility Check for Samsung Galaxy S10 (SM-G973U1)

cellphoneuser1 — Tue, 22 Jul 2025 01:30:02 GMT

@hTideGnow wrote:
@BKNS27
from what we understand, the VoLTE toggle usually is hidden by Public Moble
So, check if the VoLTE setting is there or not is not a way to confirm if the phone can use VoLTE or not

Checking on compatibility site and phone settings aside, the person can make a call and check to see if the phone stays connected to LTE during calls. That will tell if VoLTE is being used. Someone thinking about joining Public Mobile can borrow a friend's Public Mobile sim card to check.

Re: IMEI Compatibility Check for Samsung Galaxy S10 (SM-G973U1)

BKNS27 — Tue, 22 Jul 2025 01:32:03 GMT

@Yummy @hTideGnow

My bad...my Samsung S9 is with Virgin Plus and not PM.