topic Re: SUBSCRIPTION NOT ACTIVATED in Get Support

SUBSCRIPTION NOT ACTIVATED

Kaanmert — Mon, 21 Jul 2025 22:17:01 GMT

“

Something didn't go right while activating your subscription. Click below to contact a customer support agent.

Get Support”

if I can …

Re: SUBSCRIPTION NOT ACTIVATED

hTideGnow — Mon, 21 Jul 2025 22:18:48 GMT

hi @Kaanmert

are you activating esim or physical sim?

but you will need PM support agent to help.. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: SUBSCRIPTION NOT ACTIVATED

slusagm — Mon, 21 Jul 2025 22:19:01 GMT

Try reboot the phone and re-login the app and see if the app can complete the activation. If not, you will have to ask PM to help. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage