topic Re: Restart application in Get Support

Restart application

Ted46 — Mon, 21 Jul 2025 20:07:20 GMT

I need to restart my application online because I figured out I want a physical sim card rather than esim, but I get caught in a loop when I try. Read in other posts there is a number to call or other way to redo an application. ??

Re: Restart application

slusagm — Mon, 21 Jul 2025 20:18:29 GMT

you need to first buy a physical sim, then ask PM to help to change

To buy a physical PM sim, get it from Telus or Koodo or MobileKlink for $10 , or get it from Amazon ( https://www.amazon.ca/Public-prepaid-postpaid-Activate-Allinone/dp/B06X9ZGDWG ) for $5

After you got the card, ask PM to help to update the account with the new sim card number. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Restart application

CSA_PM — Mon, 21 Jul 2025 20:38:28 GMT

Hi there! you can get a normal sim from a Koodo/Telus store or just order it online and once you have it just contact us to get help with the activation.

Re: Restart application

BKNS27 — Mon, 21 Jul 2025 21:00:05 GMT

@Ted46

You can only activate your SIM/account on the PM app on your phone. You can’t do it on the website.

The number are for new members that are having issues ported their number to PM and an agent will help complete the porting.