topic After payment, I'm stuck at subscription not active in Get Support

After payment, I'm stuck at subscription not active

asorrour — Mon, 21 Jul 2025 20:01:05 GMT

I have a subscription that I just paid. And now I'm stuck at "subscription not active". I was asked to create a ticket using a community account. Should I do that? does someone know how to fix this. I even tried different phone android and iphone, same thing. I restarted the phones and no luck yet.

Re: After payment, I'm stuck at subscription not active

slusagm — Mon, 21 Jul 2025 20:19:10 GMT

try reboot the phone, and then relogin the app and see if it works.

if you still stuck at the same place or unable to login, ask PM to help. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: After payment, I'm stuck at subscription not active

asorrour — Mon, 21 Jul 2025 20:25:31 GMT

Reboot, re-login, even a different phone all didn't work.
I created a ticket, and waiting for a reply.

Thanks a lot.